Refunds and Exchanges

We know flexibility is important. Our customer service team is here to help.

Please use this form to submit a request for a refund or an exchange. Before you get started, here are a few important things to know:

  • Refund or exchange requests must be submitted no later than 2 hours prior to the performance.
  • All requests must come from the original ticket buyer.
  • Please be sure to enter your information accurately. This will help us to take care of your request as quickly as possible.
  • All form fields are required unless otherwise indicated.
  • We will respond to your request within 48 hours. If your performance is within 3 days.
  • If we have any questions about your request we will reach out to you at the email address you provide.
  • For full details, see our Refund and Exchange Policy.


Get Started