Richard Rodgers Theatre: COVID-19 Cash Refunds

This page contains information regarding how to request a refund for Hamilton tickets purchased WITH CASH ONLY at the Richard Rodgers Theatre Box Office for performance dates March 12, 2020 to January 3, 2021.

IMPORTANT: Please do not visit the box office for a cash refund.  Cash refunds must be submitted as outlined on this page.  The Richard Rodgers box office is not authorized to issue cash refunds for any of the performances cancelled due to COVID-19 (3/12/21 – 1/3/21). Anyone who visits the box office seeking a cash refund, will be instructed to make the request as outlined on this page.

  1. To receive your refund check via USPS, mail your original tickets (NOT photocopies) to the following address: Nederlander Organization
    1501 Broadway, 14th Floor
    New York, NY 10036
    ATTN: Richard Rodgers Theatre
    When you mail the tickets back, include a letter indicating the name of the check payee and the mailing address along with a contact phone number in case there are questions. Please retain a photocopy of your tickets for you records.
  2. To pick up your refund check in person in the Times Square area, please fill out the request form below. Please note the following:
    • You may request a refund for up to eight (8) tickets at a time.
    • All tickets must be for the same show date and time.
    • You will need to provide a photo or scan of BOTH SIDES of your tickets with all information clearly visible to complete the request.
    • When the refund check is ready, you will receive email instructions with details about where and when to pick up your refund check. The pick-up location will be a box office on 46th Street.
      • To collect your refund check, you will need to surrender the original tickets (NOT photocopies) and present a valid photo ID matching the name you provide below.
      • Only the person indicated below will have the authority to pick up the check.

Richard Rodgers Theatre Cash Refund Request Form

For in-person refund check pick-up only.
  • This is the person who will be picking up the refund check. Valid photo ID with a matching name is required.
  • Upload up to eight PDF, PNG, or JPG images. Max file size: 10MB. Please make sure all information is clearly visible.
    Drop files here or
    Accepted file types: jpg, pdf, png, Max. file size: 5 MB, Max. files: 8.
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