Wicked Tickets & Information

Accessible Seating

The Gershwin Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability: Buy tickets for Wicked. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the Orchestra and Mezzanine of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

For guests with limited mobility, there are seats available with folding armrests (“Aisle transfer seats”) in these locations: Orchestra (requires steps): A2, A101, BB1, BB118, E118, K101, N1, N2, N35, N36, Q35, Q36. Mezzanine (requires steps): D2, C118, J33, J34. Mezzanine (no steps): E101, E116.

There is a minimum of 10 stairs to access rows BB–Q in the Orchestra.

For low vision/deaf and hard of hearing guests, accessible seats are available in the Orchestra Row BB1-3, BB 2-4, CC 1-3, CC 2-4.

Learn more about Nederlander’s commitment to accessible seating in this venue.

If you have additional questions or require assistance when attending the theatre, please send us a message or call 212-586-6510 and we will be happy to help accommodate your request.

Wheelchair-accessible Restroom

The Gershwin is equipped with one wheelchair-accessible restroom on the theatre’s second floor, as well as wide stalls in the restrooms of the fourth floor. These floors can be accessed via a main lobby elevator that is strictly designated for guests with disabilities.

Seat Accessibility

There are designated wheelchair and companion seats in the rear of the Orchestra. All other seating locations require the use of stairs. 

The Orchestra level is accessible via the main lobby elevator that is designated for guests with disabilities.

Services for Patrons With Disabilities

Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The main orchestra level of the theater is not accessible by elevators and escalators.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Assisted-Listening Devices

Headsets for sound augmentation are available at the theatre, free of charge. Guests are required to fill out a form with their name, email, and phone number to ensure the item is returned after the show. Once the item is returned, the guest’s information will be deleted so they will not be contacted after the show. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to the “t” setting.

Audio Described/Captioned Performances

The Gershwin provides “Audio Description For Our Patrons Who Are Blind or Partially Sighted,” a detailed account of the visual aspects of the production. The theatre also offers “I-Caption” hand-held devices that provide captioning for deaf or hard-of-hearing patrons. Performances are not presented in sign- language.

Multilingual Commentary

ShowTrans Systems, which provide automated multilingual commentary of the production, is available on the second floor for a rental fee of $10.00. Commentary is available in German, Japanese, Spanish, Portuguese, French, Mandarin, and Korean.

GalaPro

This theatre offers automated closed captioning and audio description via I-Caption or on your personal mobile device with the GalaPro App.  Download from the App Store or Google Play.