Accessible Seating

Accessible seating for this performance as indicated on the seating map.

The theatre is not completely wheelchair accessible. There are two small steps into the theatre from the main entrance from the sidewalk. The side entrance has no steps from the sidewalk; please alert the Box Office upon arrival. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Wheelchair-Accessible Restroom

There is a wheelchair-accessible restroom.

Seat Accessibility

Orchestra location: Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is located in the Orchestra only.

Mezzanine location: Two flights of stairs, up 38 steps. Please note, once on the Mezzanine level there are approximately two steps per row. Entrance to Front Mezzanine is behind row E. Entrance to Rear Mezzanine is in front of row A.

Handrails: Available at the end of every stepped seat row in the Mezzanine.

Assisted-Listening Devices

Reservations are not necessary. A driver’s license or ID with printed address is required as a deposit. Please e-mail [email protected] or call: (212) 582-7678 to reserve in advance. Loop technology is also available at this theatre.

Shubert Audience Services
The Ambassador Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or [email protected]. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.

Language Subtitles

Chicago provides real-time translations, on your mobile device. Language Subtitles are available in Russian, Hebrew, Portuguese, Spanish, Simplified Chinese, Japanese, and Korean. For more information, visit the Shubert Audience Services kiosk inside the theatre.