Tickets
Purchase tickets online, at the theatre box office, or by phone at 800-745-3000.
Group Tickets
Book by phone at 323-463-4367.
Location
About This Theatre
Dolby Theatre will serve as an ongoing showcase for the latest innovations in Dolby entertainment technology, including DolbyAtmos™, a breakthrough audio technology that delivers the most natural, life-like sensory experience. Dolby Theatre also features Dolby 3D, a state-of-the-art imaging solution that provides audiences with a superior 3D experience. Dolby will continue to update the 180,000-square-foot, 3,400-seat Dolby Theatre with cutting edge technologies, ensuring that Dolby Theatre sets the stage for entertainment technology as host of the world’s biggest movie premieres, events, and performances, for years to come.
One of the world’s premier entertainment venues, Dolby Theatre has hosted a range of prestigious artists and events including IRIS by Cirque du Soleil, Alicia Keys, Celine Dion, Prince, Elvis Costello, Barry Manilow, Stevie Wonder, Harry Connick, Jr., Melissa Etheridge, Dixie Chicks, Tyler Perry, American Ballet Theatre and various touring Broadway productions.
Notable television and awards events at Dolby Theatre have included the American Idol finals, AFI Lifetime Achievement Awards to Tom Hanks, Meryl Streep, and George Lucas, Daytime Emmy Awards, ESPY Awards, and BET Awards.
For the theatergoer, Dolby Theatre experience begins on Hollywood Boulevard, where a towering portal, designed by Rockwell, serves as the grand entrance to the theatre, which is set back from the street. A two-story Awards Walk, featuring backlit glass plaques for each Best Picture Oscar® winner on a series of limestone portals, leads up a sweeping staircase with red mosaic tile to the main entrance.
Payment
MasterCard, Visa, American Express, Discover, and cash are accepted for ticket purchases at the box office.
Refunds/Exchanges
The Dolby Theatre does not provide ticket refunds or exchanges.
Dress Code
The Dolby Theatre has no formal dress code, and we encourage you to wear whatever makes you feel comfortable. As types of performances vary, there is no standard dress code for patrons, though shirt and shoes are required at all times.
Children
The Dolby Theatre welcomes children of all ages to its family events. However, unless otherwise stated, all patrons, regardless of age, must have a ticket for all performances.
Late Seating
Late seating is at the discretion of theatre management and policies may vary from performance to performance, due to specific artist requests or requirements. Late seating is timed to minimize disruption to the experience of patrons who are already seated.
Smoking
The Dolby Theatre is a nonsmoking facility. Smoking areas are located outside of the theatre on each lobby level.
Amenities
Concessions
There are bars located in each lobby of Dolby Theatre where various soft drinks, mixed drinks, wine and beer may be purchased. Additionally, several menu items such as popcorn, candy, sandwiches and cheese & crackers are available. Food & beverage is permitted inside the theatre during most events. Dolby Theatre is proud to partner with Wolfgang Puck Catering as its exclusive food & beverage provider. Outside food & beverage, including water, is not permitted.
Restrooms
Men’s & women’s restrooms are available on every lobby level of the theatre.
Cloakroom
A complimentary coat check is available on Lobby 2 of the theatre. Please note that backpacks and other, large bags are not permitted into the theatre.
Security
Patron Security
The following items are not permitted in Dolby Theatre. Bag checks are regularly conducted, and any guest attempting to enter the facility with such items will be asked to return that item to their vehicle.
– Outside food & beverage.
– Any type of weapon or item that can be used as a weapon (including pocket knives, chains and spiked jewelry.)
– Laser pointers or any other item that may be considered disruptive to the performers or other audience members.
Accessible seating is available for this performance as indicated on the seating map.
Wheelchair and special seating is available for purchase through the Dolby Theatre box office, either in person or by phoning Dolby Theatre at (323) 308-6300. Courtesy wheelchairs are available free of charge at the coat check on Lobby Level 2, or by requesting assistance from the Event Manager on duty. Dolby Theatre is equipped with accessible bathrooms on all seating levels. Accessible parking is available in the structure directly below the Dolby Theatre with access from Highland Avenue or Orange Drive.
Wheelchair-accessible Restroom
Dolby Theatre is equipped with accessible bathrooms on all seating levels.
Seat Accessibility
There are designated wheelchair seats. (See seating chart.)
Policy on Guide Dogs and Service Animals
Service animals are permitted at Dolby Theatre. The ADA defines a service animal as any guide dog, signal dog, or another animal individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.
Assisted Listening Devices
For the hearing impaired, please send an email with your request to [email protected]. On the event day, Assistive Listening Devices are available free of charge and may be obtained from the 2nd level coat check, or by requesting assistance from the Event Manager on duty.
ASL interpreted performances for the hearing impaired are scheduled for select events. The Dolby Theatre requires at least two weeks notice to provide large print programs or an ASL interpreter. Please contact (323) 308-6375 or [email protected] to make arrangements. Services are not guaranteed for all events, but we will make every effort to accommodate each request.
Dolby Theatre will serve as an ongoing showcase for the latest innovations in Dolby entertainment technology, including DolbyAtmos, a breakthrough audio technology that delivers the most natural, life-like sensory experience. Dolby Theatre also features Dolby 3D, a state-of-the-art imaging solution that provides audiences with a superior 3D experience. Dolby will continue to update the 180,000-square-foot, 3,400-seat Dolby Theatre with cutting edge technologies, ensuring that Dolby Theatre sets the stage for entertainment technology as host of the world’s biggest movie premieres, events, and performances, for years to come
One of the world’s premier entertainment venues, Dolby Theatre has hosted a range of prestigious artists and events including IRIS by Cirque du Soleil, Alicia Keys, Celine Dion, Prince, Elvis Costello, Barry Manilow, Stevie Wonder, Harry Connick, Jr., Melissa Etheridge, Dixie Chicks, Tyler Perry, American Ballet Theatre and various touring Broadway productions.
Notable television and awards events at Dolby Theatre have included the American Idol finals, AFI Lifetime Achievement Awards to Tom Hanks, Meryl Streep, and George Lucas, Daytime Emmy Awards, ESPY Awards, and BET Awards.
For the theatergoer, Dolby Theatre experience begins on Hollywood Boulevard, where a towering portal, designed by Rockwell, serves as the grand entrance to the theatre, which is set back from the street. A two-story Awards Walk, featuring backlit glass plaques for each Best Picture Oscar winner on a series of limestone portals, leads up a sweeping staircase with red mosaic tile to the main entrance.
The five-level theatre lobby is centered by a grand spiral staircase with cherrywood balustrades, topped by an oval, uplit silvery dome. Certain lobby design elements were inspired by Michelangelo’s Campodiglio in Rome and Busby Berkeley’s choreography. Twenty-six spectacular images of famous Oscar winners including Grace Kelly, Jack Nicholson, Marlon Brando, Halle Berry, and Julia Roberts are permanently displayed on four lobby levels as photographic transparencies on clear plexiglass hung in front of shimmering beaded “silver screen” panels.
The audience chamber is highlighted by a silver-leafed “tiara”, a striking, looping oval structure that both supports and disguises an immense ceiling grid for lighting. Reflective ribs from the tiara extend down between the theatre’s box seats, creating a continuous flow from wall to ceiling. The chamber was designed to draw attention to the action on the stage, as well as to achieve the maximum intimacy between audience and performers. It is appointed with sumptuous details that give the space warmth including cherrywood finishes and deep plum upholstery, as well as a shimmering glow provided by curtains of two shades of iridescent fabric and a fine bronze mesh that stretches to the top of the proscenium, which measures some 64 feet wide by 35 feet high. The main stage area is one of the largest in the nation, at 120 feet wide and 75 feet deep.
Wolfgang Puck Catering and Events, owned by celebrated chef Wolfgang Puck, is the exclusive provider of food and beverage services for Dolby Theatre, including front of house, backstage and special private events that can be held in the theatre lobbies and the Dolby Lounge.
Guided theatre tours are offered seven days a week, with rare production and performance schedule exceptions, from 10:30 am to 4 pm, departing every 30 minutes. The walking tour offers visitors architectural and historical highlights of the world-renowned venue, as well as a glimpse of the ultra-glamorous side of Dolby Theatre on Hollywood’s biggest night – the Oscars.
Dolby Theatre is located within the Hollywood & Highland, which consists of over 640,000 square feet of space featuring national, regional and local retail tenants, a variety of restaurants, several of Hollywood’s hottest nightclubs, a six-screen state-of-the-art cinema adjacent to the world-famous TCL Chinese Theatre (formerly known as Grauman’s) and the 640 room Loews Hollywood Hotel. CIM Group, an integrated, full-service real estate investor and operator based in Hollywood, became the owner of Hollywood & Highland in February 2004.
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Information We Collect
Information we collect directly from you: Your provision of your personal information to Us is completely voluntary; it is not a statutory or contractual requirement. Personally Identifiable Information (“PII”) is information that is uniquely identifiable to you, such as your name, address, email address, phone number, credit card number and other personal information that is not otherwise publicly available. Certain features of Our website may require that you provide Us with your personal information, including:
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We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers.
How We Use Your Personal Information
The personal information We collect allows Us to keep you posted on updates to Broadway Direct. It also helps Us to improve Our services, content, and advertising. If you don’t want to be on Our email list, you can opt out anytime by clicking the “unsubscribe” button or sending an unsubscribe email to [email protected]. From time to time, We may use your personal information to send transactional emails, such as communications about purchases and changes to Our terms, conditions, and policies. Because this information is important to your interaction with Broadway Direct, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Broadway Direct’s services, and customer communications. If you enter into a sweepstakes, contest, or similar promotion We may use the information you provide to administer those programs.
Information Collected By/Shared With Third Parties
Other than as provided in this Privacy Policy, we do not share your personal information with third parties.
Advertising. We partner with advertising companies who may use information from cookies and the tracking tags they place on our website to provide you with targeted advertisements about goods and services that may be of interest to you based on your use of our website and to track the effectiveness of ads served to you. These advertising company partners may anonymously track your Internet usage across other websites in their networks beyond our website. Any information that these advertising companies collect via cookies and tracking tags is generally not personally identifiable (unless, for example, you provide personal information to them through an ad or email message). You are welcome to browse the site in private/incognito mode, which means cookies will not be activated and previous cookies will not be tracked. If you need help with this, contact us at [email protected]. If you would like more information about the use of cookies and tracking tags and to know your choices about not having this information used by these companies, see the Network Advertising Initiatives consumer Web site at http://www.networkadvertising.org/consumer/.
Ticketing Partners. Your information may be shared with our ticketing partners (i.e. Telecharge and Ticketmaster) in order to fulfill your transaction and send you updates, special offers, and other information via electronic messages. For more information on our ticketing partner’s data collection and use practices, please review the Ticketmaster privacy policy and/or the Telecharge privacy policy. You can withdraw your consent for any promotional or marketing messages at any time by clicking “unsubscribe” on any promotional or marketing e-mails you receive or by contacting us directly at [email protected] and requesting to be unsubscribed from Telecharge or Ticketmaster.
Third Parties Doing Work for Us. Third parties have no rights to use any data We have collected on your behalf. However, We may employ other companies or individuals to perform functions on Our behalf, such as sending postal mail, email, and text messages, conducting sweepstakes/contests, prize fulfillment and promotional activities, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These outside suppliers, agents and vendors have access to your personal information only as needed to perform their functions.
Third Parties with Links from Our Website. From our website, you may be able to click on links to third party sites to buy tickets and merchandise and for other purposes. These third party sites may collect information, including personal information. We are not responsible for, nor do we have access to the information they collect. The collection of this information is governed by the privacy policies on the applicable third party sites.
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When necessary. We may also release personal information when we believe, in good faith, that such release is reasonably necessary to protect the rights, property or safety of Ourselves, Our clients, Our users, or others. We may disclose personal information about you to law enforcement, other government officials, or other third parties, as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose Us to legal liability.
Public Forums
Please be aware that when you disclose PII through the comment feature or message board on the Site, the information may become public and accessible to all or a part of the Site community, so it is important for you to exercise discretion and appropriate caution when deciding to reveal PII in these areas. In addition, when you choose to make a posting, certain PII may be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose your PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE FORUMS AND OTHER INTERACTIVE FEATURES. Please note that We reserve the right, but have no obligation, to republish content posted (including any PII contained therein) as further set forth in Our Terms of Use.
Co-Branded Pages
We may enter into relationships with “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). These might include, for example, pages that share our name and that of another entity. There may be a specific privacy policy on any such co-branded page. Any personal information that you provide when signing up at any co-branded page may be collected by, or shared with, our third party partner. We have no control over, and are not responsible for, our third party partners’ use of your personal information. If you want to learn more about other entities’ privacy practices, please review the websites of those third parties.
Transactions With Third Party E-commerce Partners, Vendors and Advertisers
When you provide personal information to one of Our Site’s third party e-commerce partners, vendors or advertisers (i.e. Ticketmaster.com, Telecharge.com), this transaction will occur in connection with the site of the e-commerce partner, vendor or advertiser, not on the Site, and, as such, the personal information you provide is collected pursuant to and controlled by the privacy policy of such e-commerce partner, vendor or advertiser. Broadway Direct is not responsible for such parties’ privacy policies and We encourage you to familiarize yourself with the applicable privacy policy of the e-commerce site with which you transact business or to contact the operator of such site for more information.
Delivery of Advertising and Other Content
In addition to ads and content that We may serve you directly, We use third-party advertising companies and marketing services companies to serve ads and other content when you visit Broadway Direct and elsewhere on the internet and in other media. Both We and these companies may use information about your visits to Broadway Direct and elsewhere to serve ads and other content to you. In the course of doing so, a unique third-party cookie may be placed or recognized on your browser by such companies. In addition, We and these companies may use Web beacons to help manage Our online advertising and content. These Web beacons enable Us and the third-party companies to recognize a browser’s cookie when a browser visits this Site and to learn which banner ads bring users to our website and to serve you ads that you may find of interest elsewhere on the internet and in other media. Both Broadway Direct and these companies may use information obtained from your visits to Broadway Direct or other websites, and information received from you offline in order to provide advertisements about goods and services and other content of interest to you across the internet and in other media. If you would like more information about this practice and to know your choices about not having this information used in this manner by Our third party advertising companies, please visit http://www.networkadvertising.org/optout_nonppii.asp and/or www.aboutads.info/choices. European users may opt out of receiving targeted advertising by visiting http://www.youronlinechoices.eu/. In addition, we may provide PII and Anonymous Information to marketing services companies. This may include information we received from you offline or online. These companies may combine information we provide (including PII and Anonymous Information) with personal and anonymous information they may have about you, using cookies they place or that We place on their behalf, as described in the section regarding “Cookies and Tracking Tags”. We require these companies to delete the PII we provide them. These companies may use the resulting non-personal information and such cookies for their own marketing purposes, and they may provide the same to their customers for their customer’s marketing purposes. Some of Our emails may contain tags that allow Us and Our advertisers and other partners to determine the types of content that may be of interest to you. Those tags may contain PII and may be shared with others to the same extent indicated in the section regarding “Cookies and Tracking Tags”. Those tags may not be deleted but you can opt out of receiving the emails.
Use of This Site by Children
The Site is not directed to individuals under the age of thirteen (13), and We request that such individuals do not provide personal information through the Site. If a parent or guardian becomes aware that his or her child has provided Us with PII without the parent or guardian’s consent by, for example, misrepresenting his or her age, that parent or guardian should contact us at [email protected]. If Broadway Direct determines that it has collected personal information of children under the age of 13, Broadway Direct will immediately delete such information and any accounts believed to be held by children under 13. In addition, we may not collect or process information from a citizen of an EU member state under the age of sixteen (16) without such person’s parental consent. If you are a citizen of an EU member state under the age of 16, please tell your parents that you are using the Site and have your parents email Us at [email protected] so that We may delete any information We may have collected about you.
California Visitors
California Civil Code § 1798.83 permits California residents to request information about whether we have disclosed personal information to any third parties for the third parties’ direct marketing purposes. California residents have the right to request in writing: (a) a list of the categories of Personal Information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To make a request, please contact Us at the following email address: [email protected].
EU Visitors
If you are located within the European Union, you should be aware that your personal information will be transferred to the United States, the laws of which may be deemed by the European Union to have inadequate data protection. If you are located in a country outside the United States and voluntarily submit personal information to Us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States. We transfer Personal Information from the European Economic Area and Switzerland to the USA and other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. Personal Information of EU residents will be transferred in compliance with the requirements of the General Data Protection Regulation (“GDPR”).
Rights of EU Data Subjects
If you are a resident of the European Union, under the GDPR, European Union residents, as data subjects, have the following rights:
Right to access – This right allows individuals to obtain confirmation as to whether or not personal information concerning him or her is being processed and provide access to such personal information. It also allows individuals to request details of the processing of his or her personal information, including, without limitation, categories of recipients to whom the personal information have been or will be disclosed and purposes of processing.
Right to rectify – This right allows individuals to rectify any inaccurate personal information about him or her.
Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.
An EU resident has the right to access his or her personal data that We hold and to ask that their personal data be corrected or erased and to port their data. An EU resident may also have the right to object to, or request that We restrict certain processing or to withdraw consent previously provided. If you would like to exercise your rights under the GDPR, please contact us at [email protected]. If you are an EU resident and have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Security of Your Personal Information
Broadway Direct employs reasonable security measures consistent with standard industry practice, for personal information collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While Broadway Direct takes all appropriate steps to safeguard personal information under Our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, We cannot guarantee that personal information supplied by users will not be accessed on Our servers, or intercepted while being transmitted to Us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers.
Retention
We will retain your information for as long as your account or inquiry is active and for a reasonable time thereafter in accordance with Our standard procedures or as necessary to comply with Our legal obligations, to resolve disputes, and to enforce Our agreements. Even if We delete some or all of your Personal Information, We may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that We will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.
Choice/Opt Out
This Site provides users the opportunity to opt-out of receiving communications from Us, at any time, by email at [email protected], or by clicking the unsubscribe link in any email communication. The Site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service, at any time.
Users can send mail to the following postal address: Broadway Direct 1501 Broadway 14th floor New York, NY 10036
Users can call the following telephone number: (800) 223-6715.
Users can opt-out of receiving future newsletter emails from Us by selecting the “unsubscribe” link at the bottom of our email. However, We are not responsible for removing your information from the lists of any third party who has previously been provided with your information or is collecting your information through their cookies. You have the right to withdraw your consent for Our processing for your personal information by contacting us at [email protected].
Correct/Update
This website gives users the following options for changing and modifying information previously provided, at any time.
Users can send mail to the following postal address: Broadway Direct 1501 Broadway 14th floor New York, NY 10036
Users can call the following telephone number: (800) 223-6715
Successors
In the event that We are, or any component of our operations is, merged with, or is acquired by, another entity, then any such successor or acquiring entity may become the successor to Our obligations with respect to the personal information that you have provided to Us, which would be necessary for the entity to effectively continue our business. By using this website, you consent to any transfer and use of such personal information by an entity assuming control of Our operations as a result of a merger, purchase of assets, or liquidation in bankruptcy or insolvency.
Contact Us
If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, you can send an email to [email protected]. Our data protection officer can also be contacted at [email protected].
