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Ticketing Terms & Conditions
Last updated and effective as of December 9, 2020
Introduction and Your Acceptance of These Terms
Broadway Direct (“Us”, “We”, “Our”) offers users the opportunity to purchase tickets online directly from the primary ticketing source. The information below is provided to help ensure your understanding of the process and policies of purchasing tickets on Broadway Direct.
All ticket prices are stated in U.S. dollars. The price listed is the cost of the ticket, including a facility fee. Service fees may be charged on a per-ticket and/or per order basis and will be clearly displayed.
Broadway Direct does not set the prices of the tickets for events. Each Show (the “Show”) is responsible for setting the price of tickets.
All ticket prices displayed are subject to change at any time. Prices are only guaranteed when the tickets are purchased.
Broadway Direct accepts the following methods of payments which may include, but are not limited to: Visa, MasterCard, American Express, Discover, JCB, Diners Club credit and debit cards and Apple Pay.
Credit card transactions require a valid matching photo ID when picking tickets up at Will Call.
Tickets are sold through several distribution points, most of which access the same ticket inventory simultaneously. Popular events may sell out quickly, and inventory may not be available for every performance. There also may be periods of time when tickets are made available for an event via another sales channel prior to being made available on Broadway Direct.
If you purchase a ticket from Broadway Direct, you are buying directly from the “primary inventory” for the Show which means We work directly with the venue without being managed by a third party.
A Show may limit the number of tickets that can be purchased per transaction or within a specified date range (known as a “ticket limit”). Any applicable ticket limit is posted during the purchase process and is verified with applicable transactions. Ticket limits may also vary by ticket type and are subject to change. We reserve the right to cancel any or all orders found to be in violation of these established ticket limits. This includes orders associated with the same name, email address, billing address, credit card number, or other information.
We reserve the right to deny access to tickets and the site if We detect use of a robot, spider, offline reader, site search/retrieval application, automated browser, or other manual or automatic device, tool, or process to retrieve, index, or data mine. Access will be denied to known violators.
Canceled Performances & Changes to Performance Times
In the event a performance has been canceled or the performance time has changed, we will make the best effort to contact you to inform you of the change.
If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.
Registration & Passwords
Refunds & Exchanges
All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.
Following your purchase of ticket(s) through Broadway Direct, you will be provided with an order confirmation number in the form of a confirmation page and a confirmation email. If you do not see the confirmation page or do not receive the confirmation e-mail, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your Broadway Direct account or Broadway Direct customer service whether or not your order has been completed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assumed that an order was not placed because you failed to receive confirmation.
Ticket Delivery Options
Different combinations of delivery methods may be offered, depending on facts that include the venue and how much time is left before the Show performance. You will be offered delivery method options during the checkout process and you may choose your delivery method from the list provided.
Generally, some of the following delivery methods may be offered:
• Will Call.
• Print at Home.
Use of Ticket(s)
The barcode only allows one entry per scan. Unauthorized duplication or sale of this ticket may prevent your admittance to the event.
Keep your ticket(s) in a safe place as you would cash or regular hard tickets. Broadway Direct is not responsible for any inconvenience caused by unauthorized duplication.
All tickets are subject to the terms printed on the back of the ticket, reprinted below for your convenience.
COVID-19 WARNING: AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PLACE WHERE PEOPLE GATHER. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. BY ENTERING THE VENUE, HOLDER ASSUMES ALL RISKS, HAZARDS, AND DANGERS INCIDENTAL TO THE EVENT FOR WHICH THE TICKET IS ISSUED AND HOLDER VOLUNTARILY WAIVES ALL CLAIMS AND POTENTIAL CLAIMS THAT MAY ARISE FROM OR RELATING IN ANY WAY TO THE RISK OF CONTRACTING COVID-19 OR ANY OTHER COMMUNICABLE DISEASE OR ILLNESS, OR A BACTERIA, VIRUS OR OTHER PATHOGEN CAPABLE OF CAUSING A COMMUNICABLE DISEASE OR ILLNESS, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT, HOWEVER CAUSED OR CONTRACTED, AGAINST MANAGEMENT FACILITY, PARTICIPANTS, PARTICIPATING ENTITIES IN THE EVENT, TICKETMASTER, THE NEDERLANDER ORGANIZATION, THE THEATRE OWNER, OPERATOR, AND THEATRE TENANT AND EACH OF THEIR RESPECTIVE AGENTS, AFFILIATES, OFFICERS, DIRECTORS, OWNERS AND EMPLOYEES. FOR THE COMPLETE DETAILS RELATING TO THIS WAIVER VISIT https://broadwaydirect.com/waiver/
COVID-19 SAFETY MEASURES: By visiting the venue, you agree to abide by all COVID-19 safety measures the venue has implemented for guests and employees. These measures may be changed from time to time and may include, but are not limited to, wearing masks at all times while on premises, temperature checks prior to entering venue, certifying whether you have been exposed to COVID-19 prior to entering the venue, and social distancing when reasonable. The most current safety measures will be posted at the venue and available online by visiting https://broadwaydirect.com/safety
This ticket cannot be replaced if lost, stolen or destroyed and is valid only for the event and seat for which it is issued. This ticket is not redeemable for cash. If a venue seats less than 5,000 persons, this ticket may not be resold within 500 feet from the physical structure of this place of entertainment under penalty of law. The unlawful resale or attempted resale of this ticket is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply.
EXCHANGES OR REFUND POLICY: If the holder of this ticket purchased it directly from the venue box office, Broadway Direct, Ticketmaster or Telecharge, this ticket may be eligible for an exchange or a refund if requested at least two hours in advance of the performance date and time indicated on the ticket. For the full terms and conditions of the policy, please visit: https://broadwaydirect.com/refunds/
This ticket is a revocable license and admission may be refused upon refunding the purchase price appearing hereon. In addition, Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with the terms and conditions herein.
Holder agrees by the use of this ticket, not to transmit or aid in transmitting any description, account, picture or reproduction of the event to which this ticket is issued. Breach of the foregoing will automatically terminate this license.
LATECOMERS WILL BE SEATED AT THE DISCRETION OF MANAGEMENT.
EVENT, DATE, TIME & CAST SUBJECT TO CHANGE.
Information We Collect
Information we collect directly from you: Your provision of your personal information to Us is completely voluntary; it is not a statutory or contractual requirement. Personally Identifiable Information (“PII”) is information that is uniquely identifiable to you, such as your name, address, email address, phone number, credit card number and other personal information that is not otherwise publicly available. Certain features of Our website may require that you provide Us with your personal information, including:
Mobile Alert Sign-Up (SMS)
Contact Us (email)
Public forums (e.g. message boards)
E-commerce (ticket purchases)
Your use of any of the features above;
New content on Our website;
News that We think may interest you about Us;
Responses to your questions/comments to us; and
Information relating to a ticket purchase.
We may use your demographic information for in house statistics, advertising and marketing target information. Our processing of your personal information is necessary for the performance and fulfillment of the contract between us and to provide you with Our services. We will also process, transfer, disclose and preserve personal information when We have a good faith belief that doing so is necessary, to resolve disputes, enforce our agreements and otherwise required by law. You can always opt-out of receiving future promotional communications from Us; see the Choice/Opt-out section below.Information We Collect Automatically: Even if you don’t use any of the features above, when you visit Our website, We may collect certain information about you.
From your Browser. For example, Our servers keep an activity log that tracks all visitors to the website. The information in the activity log does not identify you individually. The information collected may include among other data: your IP address, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, type of browser used, session identification number, search terms, search results, access times and referring website’s address. We use your IP address to help diagnose problems with Our server and to administer Our website. Your IP address is also used to gather broad demographic information, such as country of origin and geographic location. We use such data in the aggregate to run internal analyses to improve upon your experience on Our website.
Tracking Tags (also known as “web beacons,” “action tags” or “single-pixel gifs”). Our website may also use tracking tags. Tracking tags are invisible graphics embedded in the pages of Our website that are programmed to collect non-personal information about your use of Our website. Like cookies, tracking tags provide overall usage patterns for Our website that We use for analysis and to provide personalized services and advertising content.
We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers.
How We Use Your Personal Information
The personal information We collect allows Us to keep you posted on updates to Broadway Direct. It also helps Us to improve Our services, content, and advertising. If you don’t want to be on Our email list, you can opt out anytime by clicking the “unsubscribe” button or sending an unsubscribe email to [email protected]. From time to time, We may use your personal information to send transactional emails, such as communications about purchases and changes to Our terms, conditions, and policies. Because this information is important to your interaction with Broadway Direct, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Broadway Direct’s services, and customer communications. If you enter into a sweepstakes, contest, or similar promotion We may use the information you provide to administer those programs.
Information Collected By/Shared With Third Parties
Third Parties Doing Work for Us. Third parties have no rights to use any data We have collected on your behalf. However, We may employ other companies or individuals to perform functions on Our behalf, such as sending postal mail, email, and text messages, conducting sweepstakes/contests, prize fulfillment and promotional activities, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These outside suppliers, agents and vendors have access to your personal information only as needed to perform their functions.
Third Parties with Links from Our Website. From our website, you may be able to click on links to third party sites to buy tickets and merchandise and for other purposes. These third party sites may collect information, including personal information. We are not responsible for, nor do we have access to the information they collect. The collection of this information is governed by the privacy policies on the applicable third party sites.
Social Networking Services. Our website may integrate with social networking services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our website, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.
When necessary. We may also release personal information when we believe, in good faith, that such release is reasonably necessary to protect the rights, property or safety of Ourselves, Our clients, Our users, or others. We may disclose personal information about you to law enforcement, other government officials, or other third parties, as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose Us to legal liability.
Transactions With Third Party E-commerce Partners, Vendors and Advertisers
Delivery of Advertising and Other Content
In addition to ads and content that We may serve you directly, We use third-party advertising companies and marketing services companies to serve ads and other content when you visit Broadway Direct and elsewhere on the internet and in other media. Both We and these companies may use information about your visits to Broadway Direct and elsewhere to serve ads and other content to you. In the course of doing so, a unique third-party cookie may be placed or recognized on your browser by such companies. In addition, We and these companies may use Web beacons to help manage Our online advertising and content. These Web beacons enable Us and the third-party companies to recognize a browser’s cookie when a browser visits this Site and to learn which banner ads bring users to our website and to serve you ads that you may find of interest elsewhere on the internet and in other media. Both Broadway Direct and these companies may use information obtained from your visits to Broadway Direct or other websites, and information received from you offline in order to provide advertisements about goods and services and other content of interest to you across the internet and in other media. If you would like more information about this practice and to know your choices about not having this information used in this manner by Our third party advertising companies, please visit http://www.networkadvertising.org/optout_nonppii.asp and/or www.aboutads.info/choices. European users may opt out of receiving targeted advertising by visiting http://www.youronlinechoices.eu/. In addition, we may provide PII and Anonymous Information to marketing services companies. This may include information we received from you offline or online. These companies may combine information we provide (including PII and Anonymous Information) with personal and anonymous information they may have about you, using cookies they place or that We place on their behalf, as described in the section regarding “Cookies and Tracking Tags”. We require these companies to delete the PII we provide them. These companies may use the resulting non-personal information and such cookies for their own marketing purposes, and they may provide the same to their customers for their customer’s marketing purposes. Some of Our emails may contain tags that allow Us and Our advertisers and other partners to determine the types of content that may be of interest to you. Those tags may contain PII and may be shared with others to the same extent indicated in the section regarding “Cookies and Tracking Tags”. Those tags may not be deleted but you can opt out of receiving the emails.
Use of This Site by Children
The Site is not directed to individuals under the age of thirteen (13), and We request that such individuals do not provide personal information through the Site. If a parent or guardian becomes aware that his or her child has provided Us with PII without the parent or guardian’s consent by, for example, misrepresenting his or her age, that parent or guardian should contact us at [email protected]. If Broadway Direct determines that it has collected personal information of children under the age of 13, Broadway Direct will immediately delete such information and any accounts believed to be held by children under 13. In addition, we may not collect or process information from a citizen of an EU member state under the age of sixteen (16) without such person’s parental consent. If you are a citizen of an EU member state under the age of 16, please tell your parents that you are using the Site and have your parents email Us at [email protected] so that We may delete any information We may have collected about you.
California Civil Code § 1798.83 permits California residents to request information about whether we have disclosed personal information to any third parties for the third parties’ direct marketing purposes. California residents have the right to request in writing: (a) a list of the categories of Personal Information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To make a request, please contact Us at the following email address: [email protected].
Rights of EU Data Subjects
If you are a resident of the European Union, under the GDPR, European Union residents, as data subjects, have the following rights:
Right to access – This right allows individuals to obtain confirmation as to whether or not personal information concerning him or her is being processed and provide access to such personal information. It also allows individuals to request details of the processing of his or her personal information, including, without limitation, categories of recipients to whom the personal information have been or will be disclosed and purposes of processing.
Right to rectify – This right allows individuals to rectify any inaccurate personal information about him or her.
Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.
An EU resident has the right to access his or her personal data that We hold and to ask that their personal data be corrected or erased and to port their data. An EU resident may also have the right to object to, or request that We restrict certain processing or to withdraw consent previously provided. If you would like to exercise your rights under the GDPR, please contact us at [email protected]. If you are an EU resident and have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Security of Your Personal Information
Broadway Direct employs reasonable security measures consistent with standard industry practice, for personal information collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While Broadway Direct takes all appropriate steps to safeguard personal information under Our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, We cannot guarantee that personal information supplied by users will not be accessed on Our servers, or intercepted while being transmitted to Us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers.
We will retain your information for as long as your account or inquiry is active and for a reasonable time thereafter in accordance with Our standard procedures or as necessary to comply with Our legal obligations, to resolve disputes, and to enforce Our agreements. Even if We delete some or all of your Personal Information, We may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that We will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.
This Site provides users the opportunity to opt-out of receiving communications from Us, at any time, by email at [email protected], or by clicking the unsubscribe link in any email communication. The Site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service, at any time.
Users can send mail to the following postal address: Broadway Direct 1501 Broadway 14th floor New York, NY 10036
Users can call the following telephone number: (800) 223-6715.
Users can opt-out of receiving future newsletter emails from Us by selecting the “unsubscribe” link at the bottom of our email. However, We are not responsible for removing your information from the lists of any third party who has previously been provided with your information or is collecting your information through their cookies. You have the right to withdraw your consent for Our processing for your personal information by contacting us at [email protected].
This website gives users the following options for changing and modifying information previously provided, at any time.
Users can send mail to the following postal address: Broadway Direct 1501 Broadway 14th floor New York, NY 10036
Users can call the following telephone number: (800) 223-6715
In the event that We are, or any component of our operations is, merged with, or is acquired by, another entity, then any such successor or acquiring entity may become the successor to Our obligations with respect to the personal information that you have provided to Us, which would be necessary for the entity to effectively continue our business. By using this website, you consent to any transfer and use of such personal information by an entity assuming control of Our operations as a result of a merger, purchase of assets, or liquidation in bankruptcy or insolvency.