Accessible Seating

Accessible seating is available for this performance as indicated on the seating map.

The theatre is not completely wheelchair-accessible. There are no steps into the theatre.

Wheelchair-Accessible Restroom

There are no wheelchair-accessible restrooms available at this theatre.

Seat Accessibility

Orchestra location: Seating is accessible to all parts of the Orchestra without steps.

Mezzanine location: Located up two flights of stairs. On the Mezzanine level, there are approximately two steps down per row. Entrance to the Mezzanine is behind Row H.

Balcony location: Located up three flights of stairs. On the Balcony level there are approximately two steps down per row. Entrance to the Balcony is behind Row F.

Handrails: Available at the end of every stepped seat row in the Mezzanine and Balcony.

Assisted-Listening Devices

Reservations are not necessary. A driver’s license or ID with printed address required as a deposit. Please e-mail [email protected] or call: 212-582-7678 to reserve in advance.

Shubert Audience Services
The James Earl Jones Theatre provides at least 10 infrared assisted-listening devices for every performance at the theatre. Beginning four weeks after a show’s official opening-night performance, at least 10 audio description devices are available for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning four weeks after a show’s official opening-night performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers handheld devices and software that provide captioning for deaf or hard-of-hearing patrons, available beginning four weeks after a show’s official opening-night performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or [email protected]. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.