James Earl Jones Theatre

Policies

Refunds/Exchanges
Ticket sales are nonrefundable. If you have completed your order, entered your purchase information, and had the order confirmed, you may not cancel the order or return your tickets.

Dress Code
There is no dress code at the theatre. Formal attire is not required. For all performances, attire should be comfortable and appropriate for the occasion.

Children
Children under the age of 4 will not be permitted in the theatre.

Late Seating
Latecomers will be seated at the discretion of management.

Prohibited Items
No weapons permitted on the premises. No outside food or beverages, electric scooters, e-bikes, or battery-powered transportation devices, except when medically necessary.

All items are subject to inspection. Anything brought into the theatre must fit on your lap or completely under your seat without blocking any aisles. Avoid bringing packages, luggage, and backpacks. Some items must be checked.

No Recording
The use of cameras, cell phones, and other recording devices during the show is strictly prohibited by law, except when used for accessibility services.

Amenities

Restrooms
Restrooms are not wheelchair-accessible. Restrooms are located down one flight of stairs (19 steps).

Cloakroom
There is cloakroom service available at this theatre. No strollers or furs.

Parking

Broadway Direct has partnered with SpotHero to provide guests with convenient and affordable parking. Please use the calendar below to reserve parking ahead of your upcoming show.

Accessible Seating

Accessible seating is available for this performance as indicated on the seating map.

The theatre is not completely wheelchair-accessible. There are no steps into the theatre.

Wheelchair-Accessible Restroom

There are no wheelchair-accessible restrooms available at this theatre.

Seat Accessibility

Orchestra location: Seating is accessible to all parts of the Orchestra without steps.

Mezzanine location: Located up two flights of stairs. On the Mezzanine level, there are approximately two steps down per row. Entrance to the Mezzanine is behind Row H.

Balcony location: Located up three flights of stairs. On the Balcony level there are approximately two steps down per row. Entrance to the Balcony is behind Row F.

Handrails: Available at the end of every stepped seat row in the Mezzanine and Balcony.

Assisted-Listening Devices

Reservations are not necessary. A driver’s license or ID with printed address required as a deposit. Please e-mail [email protected] or call: 212-582-7678 to reserve in advance.

Shubert Audience Services
The James Earl Jones Theatre provides at least 10 infrared assisted-listening devices for every performance at the theatre. Beginning four weeks after a show’s official opening-night performance, at least 10 audio description devices are available for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning four weeks after a show’s official opening-night performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers handheld devices and software that provide captioning for deaf or hard-of-hearing patrons, available beginning four weeks after a show’s official opening-night performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or [email protected]. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.