Accessible Seating

Accessible seating is available for this performance as indicated on the seating map.

Wheelchair locations are available in the orchestra, rear mezzanine, and balcony (pending availability). You may purchase one wheelchair and three companion seats per order if available.

For guests with limited mobility, there are seats available with folding armrests (“Aisle transfer Seats”) in these locations: Orchestra Q101, S101, S102, U101, U102, U127, U128, W123, W126; Mezzanine O101, O102; Balcony H1, H19, H24.

Low vision/deaf and hard of hearing accessible seats are available in the Orchestra seats C1, C3, C2, C4, D1, D3, D2, D4, E1, E3, E2, E4, F1, F3, F2, F4, G1, G3, G5, G2, G4, H1, H3, H5, H2, and H4.

The Palace Theatre is committed to the needs of patrons with disabilities. For more details on policies or assistance purchasing accessible seating, please contact 212-730-8200 or send us a message.

Learn more about Nederlander’s commitment to accessible seating in this venue.

Wheelchair-Accessible Restroom

Barrier-free restrooms are located on floors 2 through 6 of the theatre. A passenger elevator connects all levels of the Palace Theatre.

Services for Patrons With Disabilities

Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Assisted-Listening Devices

Headsets for sound augmentation are available at the theatre, free of charge. Guests are required to fill out a form with their name, email, and phone number to ensure the item is returned after the show. Once the item is returned, the guest’s information will be deleted so they will not be contacted after the show.

Audio Described/Captioned Performances

The Palace provides “Audio Description For Our Patrons Who Are Blind or Partially Sighted,” a detailed account of the visual aspects of the production. The theatre also offers “I-Caption” hand-held devices that provide captioning for deaf or hard of hearing patrons, subject to availability. Captioning and audio description will be available starting about a month after the show’s official opening — for more information on closed captioning, audio description, or the timing of their availability, feel free to reach out to [email protected].

GalaPro

This theatre offers automated closed captioning and audio description via I-Caption or on your personal mobile device with the GalaPro App. Captioning and audio description will be available starting about a month after the show’s official opening — for more information on closed captioning, audio description, or the timing of their availability, feel free to reach out to [email protected].