Richard Rodgers Theatre

Policies

Payments Accepted
Mastercard, Visa, Discover, or American Express are accepted for ticket purchases at the box office. Cash is only accepted for performances within 28 days of the date of purchase, otherwise, a credit card is required.

Exchanges/Refunds
All ticket purchases are final and tickets may not be exchanged or refunded. See Terms & Conditions.

Cancellation Line

1. Patrons may not swap out or hold places in line.
2. No tents. No chairs.
3. Each person may purchase up to two tickets.
4. Regular price cancellation tickets will be sold in line order beginning approximately 30 minutes before the performance.
5. Once a patron enters the box office to purchase tickets, he or she must proceed directly into the theatre. Only those purchasing tickets and attending that performance will be allowed into the box office.

Dress Code
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air-conditioned during the summer months.

Food & Beverage
No outside food or drinks are permitted in the theatre.

Children
All persons entering the theatre, regardless of age, must have a ticket. Guests under 5 are not permitted in the theatre.

Late Seating
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the front orchestra are held in the auditorium until approximately 15 minutes after the performance begins. After that time, patrons are escorted directly to their seats by an usher. Video monitors displaying the performance are provided in the lobby. Late seating is at the discretion of management.

Smoking
Smoking (including e-cigarettes) is prohibited in the Richard Rodgers Theatre.

Security

Patron Security
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

Bag Screening
All bags will be inspected upon arrival. Bags larger than 20”x14”x9” cannot be checked or allowed inside the theatre.  Luggage is prohibited. For your convenience, please arrange to check your large bags and luggage at one of these locations if you are unable to leave them at home.

Do not leave your personal bags (purses, backpacks) unattended while in the theatre.

Prohibited Items
Do not carry any of these items into the security screening area. Items that are confiscated will not be returned. If you are unsure about any item, do not bring it to the theatre.

• All weapons are strictly prohibited, including but not limited to: firearms, ammunition, knives, swords, scissors, OC spray (mace), any dangerous items, and weapons of any kind
• Outside food or beverage
• Large professional cameras or video recording equipment
• Flashlights or laser pointers
• Illegal substances
• Noise making devices or fireworks
• Electric bikes or scooters
• Luggage

The Richard Rodgers Theatre has the right to refuse entry if any of the above is not adhered to.

Amenities

Concessions
There are two bars located in the main lobby and one bar located on the mezzanine level where alcoholic and nonalcoholic beverages as well as snacks can be purchased. Bottled water and beverages with secure tops are permitted in the auditorium. The bars begin serving patrons 30 minutes prior to the start of the performance and at intermission.

Nederlander Theatres do not permit outside food or beverages.

Patrons seeking to bring in their own food or drink because the food or drink is necessary for medical reasons shall be permitted to bring such food or drink into a theatre.

It is imperative for patrons to understand that not only do the theatres sell peanut-related products, it is impossible for any theatre to designate peanut-free seating zones since we cannot control what food products patrons may bring into the theatres.

Restrooms
Restrooms are located on the ground floor of the theatre.

Cloakroom
Cloakroom service is not available.

Parking

Broadway Direct has partnered with SpotHero to provide guests with convenient and affordable parking. Please use the calendar below to reserve parking ahead of your upcoming show.

Lost & Found

Did you lose an item at the Richard Rodgers Theatre? You’ve come to the right place to start looking.

Please click here to fill out our Lost & Found form. 

A member of our customer service team will be in touch with an update.

Theatre Staff

Theatre Manager: Timothy Pettolina
Treasurer: Corinne Russ

Contact:
Phone: 212-221-1211
Send Us a Message

Accessible Seating

The Richard Rodgers Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability: Buy tickets for Hamilton. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

For guests with limited mobility, there are seats available with folding armrests (“Aisle transfer seats”) in these locations: Orchestra (no stairs): A1, A2, A101, C113, E1, E2, E23, E24, F101, F113; Orchestra (stairs required) L1, L2, M1, M2.

For low vision/deaf and hard of hearing guests, accessible seats are available in the Orchestra B 1-7 and B 2-8.

Learn more about Nederlander’s commitment to accessible seating in this venue.

If you have additional questions or require assistance when attending the theatre, please send us a message or call 212-221-1211 and we will be happy to help accommodate your request.

Wheelchair-Accessible Restroom

The Richard Rodgers is equipped with one wheelchair-accessible restroom in the theatre’s main lobby at street level. This area is strictly designated for guests with disabilities.

Seat Accessibility

The only seats accessible without steps are in Orchestra rows A-K. All other seating locations require the use of stairs.

Services for Patrons With Disabilities

Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Assisted-Listening Devices

Headsets for sound augmentation are available at the theatre, free of charge. Guests are required to fill out a form with their name, email, and phone number to ensure the item is returned after the show. Once the item is returned, the guest’s information will be deleted so they will not be contacted after the show. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to “T”.

Audio Described/Captioned Performances

The Richard Rodgers provides “Audio Description For Our Patrons Who Are Blind or Partially Sighted,” a detailed account of the visual aspects of the production. The theatre also offers “I-Caption” hand-held devices that provide captioning for deaf or hard of hearing patrons.

GalaPro

This theatre offers automated closed captioning and audio description via I-Caption or on your personal mobile device with the GalaPro App.  Download from the App Store or Google Play.