Minskoff Theatre

Policies

Payment
American Express, Visa, and Mastercard are accepted for ticket purchases at the box office.

Exchanges/Refunds
All ticket purchases are final and tickets may not be exchanged or refunded. See Terms & Conditions.

Dress Code
There is no formal dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air-conditioned throughout the year.

Policy for Children
The Lion King is recommended for ages 6 and up. Guests under the age of 2 will not be allowed in the theater. All guests entering the theater must have a ticket regardless of age.

Food & Beverage
No outside food or drinks are permitted in the theatre.

Late Seating Policy
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the front orchestra are held in the auditorium until approximately 25 minutes after the performance begins. They are then escorted directly to their seats by an usher. Late seating is at the discretion of management.

Policy on Smoking
Smoking (including e-cigarettes) is prohibited in the Minskoff Theatre.

Security

Patron Security
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

Bag Screening
All bags will be inspected upon arrival. Bags larger than 20”x14”x9” cannot be checked or allowed inside the theatre.  Luggage is prohibited. For your convenience, please arrange to check your large bags and luggage at one of these locations if you are unable to leave them at home.

Do not leave your personal bags (purses, backpacks) unattended while in the theatre.

Prohibited Items
Do not carry any of these items into the security screening area. Items that are confiscated will not be returned. If you are unsure about any item, do not bring it to the theatre.

• All weapons are strictly prohibited, including but not limited to: firearms, ammunition, knives, swords, scissors, OC spray (mace), any dangerous items, and weapons of any kind
• Outside food or beverage
• Large professional cameras or video recording equipment
• Flashlights or laser pointers
• Illegal substances
• Noise making devices or fireworks
• Electric bikes or scooters
• Luggage

The Minskoff Theatre has the right to refuse entry if any of the above is not adhered to.

Amenities

Concessions
There are two bars located on the theatre’s orchestra level and two bars located on the mezzanine level where various mixed drinks, sodas, and candy can be purchased. Bottled water and beverages with secure tops are permitted in the auditorium. The bars begin serving patrons 45 minutes prior the start of the performance and at intermission.

Nederlander Theatres do not permit outside food or beverages.

Patrons seeking to bring in their own food or drink because the food or drink is necessary for medical reasons shall be permitted to bring such food or drink into a theatre.

It is imperative for patrons to understand that not only do the theatres sell peanut-related products, it is impossible for any theatre to designate peanut-free seating zones since we cannot control what food products patrons may bring into the theatres.

Restrooms
Restrooms are located on the orchestra and mezzanine levels of the theatre.

Parking

Broadway Direct has partnered with SpotHero to provide guests with convenient and affordable parking. Please use the calendar below to reserve parking ahead of your upcoming show.

Lost & Found

Did you lose an item at the Minskoff Theatre? You’ve come to the right place to start looking.

Please click here to fill out our Lost & Found form. 

A member of our customer service team will be in touch with an update.

Theatre Staff

Theatre Manager: Sean Coughlin
Associate Theatre Manager: Christopher Rivera
Treasurer: Richard Loiacono

Contact Information
212-869-0550
Send Us a Message

Policy for our Patrons With Disabilities

The Minskoff Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability: Buy tickets for The Lion King. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

For guests with limited mobility, there are seats available with movable/folding armrests (“Aisle transfer seats”) in these locations (steps required): Orchestra B1, B2, J1, J2, M101, M129, O130, Q15, Q16, U130, V101, Z101, ZZ130 Mezzanine: E101, E142, GG7, GG8.

For low vision/deaf & hard of hearing guests, accessible seats are available in the Orchestra Row A1-7, A 2-8, B1-7, B2-8.

Learn more about Nederlander’s commitment to accessible seating in this venue.

If you have additional questions or require assistance when attending the theatre, please send us a message or call 212-869-0550 and we will be happy to help accommodate your request.

Wheelchair-Accessible Restroom

The Minskoff is equipped with accessible restrooms on the theatre’s orchestra level, as well as on the mezzanine level. They can be accessed via a main lobby elevator that is strictly designated for guests with disabilities.

Seat Accessibility

There are designated wheelchair and companion seats in the rear of the Orchestra or in the Mezzanine. All other locations require the use of stairs. 

All levels are accessible via the main lobby elevator that is designated for guests with disabilities.

Services for our Patrons With Disabilities

Theatre representatives are available to meet physically challenged theatergoers in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The main lobby level of the theatre is not accessible by elevators.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Assisted-Listening Devices

Headsets for sound augmentation are available at the theatre, free of charge and subject to availability. Guests are required to fill out a form with their name, email, and phone number to ensure the item is returned after the show. Once the item is returned, the guest’s information will be deleted so they will not be contacted after the show. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to the “t” setting.

Audio Described/Captioned Performances

The Minskoff provides “Audio Description For Our Patrons Who Are Blind or Partially Sighted,” a detailed account of the visual aspects of the production. The theatre also offers “I-Caption” hand-held devices that provide captioning for deaf or hard-of-hearing patrons, subject to availability. Performances are not presented in sign-language.

Multilingual Commentary

The Minskoff offers audio commentary and description in French, Spanish, Portuguese, German, Japanese, Korean, Mandarin, and Italian via the theatre’s I-Caption hand-held devices, subject to availability. Audio translation of the show is available on the GalaPro App, which can be downloaded on your personal mobile device from the App Store or Google Play.

GalaPro

This theatre offers automated closed captioning and audio description via I-Caption, subject to availability, or on your personal mobile device with the GalaPro App.  Download from the App Store or Google Play.