Winter Garden Theatre

Policies

Dress Code
There is no dress code at the theatre. Formal attire is not required. For all performances, attire should be comfortable and appropriate for the occasion.

Children
Children under the age of 4 will not be permitted in the theatre.

Late Seating
Latecomers will be seated at the discretion of management.

Prohibited Items
No weapons permitted on the premises. No outside food or beverages, electric scooters, e-bikes, or battery-powered transportation devices, except when medically necessary.

All items are subject to inspection. Anything brought into the theatre must fit on your lap or completely under your seat without blocking any aisles. Avoid bringing packages, luggage, and backpacks. Some items must be checked.

No Recording
The use of cameras, cell phones, and other recording devices during the show is strictly prohibited by law, except when used for accessibility services.

Amenities

Restrooms
There is a wheelchair-accessible restroom available.

Cloakroom
There is cloakroom service available at this theatre. No strollers or furs.

Parking

Broadway Direct has partnered with SpotHero to provide guests with convenient and affordable parking. Please use the calendar below to reserve parking ahead of your upcoming show.

Accessible Seating

Accessible seating is available for this performance as indicated on the seating map.

The theatre is not completely wheelchair-accessible. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps, either into or within the theatre, we are unable to provide assistance.

Wheelchair-Accessible Restroom

There is a wheelchair-accessible restroom available.

Seat Accessibility

Orchestra location: Seating is accessible to all parts of the Orchestra without steps. There are no steps in the designated wheelchair seating location.

Mezzanine location: Located on the second level, up two flights of stairs (34 steps). On the Mezzanine level, there are approximately two steps down per row. Entrance to the Mezzanine is behind row K.

Handrails: Available at the rear entrance stairs to every aisle, and at every row but only in the very far side aisle at each end of the Mezzanine.

Assisted-Listening Devices

Reservations are not necessary. A driver’s license or ID with printed address is required as a deposit. Please e-mail [email protected] or call: 212-582-7678 to reserve in advance.

Loop technology is also available at this theatre.

Shubert Audience Services
The Winter Garden Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or [email protected]. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.